Sunny Tracey, Executive Producer, Realty Hack Summit
"Brittany took our event to the next level! When she spoke, you could actually see agents' wheels turning. They were frantically jotting notes, engaged and entertained."
Jerry Koutavas, President, The ASCII Group
"Brittany made the journey of understanding the building blocks of customer experience into something that most of our attendees will now hold on to and recognize in their day-to-day life."
Kelly Roy Meyers, President, Nashville Market for cityCURRENT
"Brittany Hodak is one-in-a-million! She has everything you need to make your meeting or event “5 star” worthy. Book Brittany — you’ll be a superfan!”
Armany Mathias, Sr. Director of Learning, Mathnasium
“Brittany's presentation was unforgettable. Our franchisees still discuss her insights a year later. Brittany effortlessly connected with everyone she met, leaving a lasting impression.”
Beth Phillips, COO, Rhea Lana's Franchise Systems, Inc.
"Brittany's keynote speech and workshop sessions were both engaging and impactful. Brittany inspired the franchisees with fresh ideas and perspectives, leaving them motivated and excited about the future of their business!”
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about brittany
Customer Experience Keynote Speaker and Author
She has delivered keynotes and trainings to hundreds of companies across the globe, including American Express and Keller Williams Luxury.
She has worked alongside some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, and Dolly Parton. She is the former Chief Experience Officer of Experience.com and scaled an entertainment startup to eight figures before exiting. She is obsessed with helping companies transform from commodity providers into categories of one.
Brittany Hodak wants to teach your team to turn your customers into superfans.
more about brittany
“Top customer experience speaker for 2024”
“Game-changing customer experience speaker”
“A powerhouse customer experience speaker whose expertise isn't just surface-level.”
Signature Keynotes
CX drives every part of your organization. These programs teach every team member how THEY can create superfans.
CX drives every part of your organization. These programs teach every team member how THEY can create superfans.
FOR GENERAL SESSIONS/ENTIRE ORGANIZATIONS:
Creating Superfans
FOR FUTURE-FOCUSED LEADERS:
The Future of Customer Experience
FOR SALES TEAMS/ENTREPRENEURS:
From Commodity to Category of One
EXPLORE KEYNOTES
What Is A
Superfan?
Delighted by the Experience
Customer or Stakeholder
While it’s true that someone can have an affinity for your brand without first being a customer, feedback is far more meaningful from someone who has gone through a transaction with you.
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The experience customers have with your brand is the most important competitive advantage you have at your disposal. When you get it right, it’s the hardest thing for competitors to copy.
03
Advocating on Your Behalf
You create superfans by being so good that people can’t help but talk about you. Our digital world makes it almost impossible for remarkable products and services to go unnoticed for long.
A superfan is a customer or stakeholder who is so delighted by their experience with a brand, product, or service that they become an enthusiastic advocate. Let's break down each of the 3 components:
best-selling author
2023 Outstanding Works of Literature Book of the Year!
USA Today called the book “a powerful guide for any leader looking to create unparalleled customer experiences” and Forbes said, “If you have customers, you need this book. Period.”
